State Farm® Insurance Agent Spencer Hall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Taylor Polan
October 6, 2025
1
out of
5
rating by Taylor Polan
"Got a quote online and it makes you click all those boxes about being ok with being contacted, so I expected the annoying emails and calls. I shop insurance every 6 months for 2 cars in 2 states. So I get about 10 quotes from 5 companies every 6 months. Im used to it, I just politely ask to not be contacted again unless I reach out and have always received a simple- "no problem good luck in your insurance hunt" or " ok we are here if ya need anything else". Whittney wrote me an email this morning with some quotes in it, and I politely asked not to be contacted again unless I reached out to them. To which she responded- why would you ask for a quote if you didnt want us to reach out? Couple things- 1. You gave me the quotes I already had from the website, I didnt need you to send them to me again. If I wanted to move forward I would have. I get it, you do sales, follow ups are important part of the job. So I respect that and always respond with straight forward answer so you dont have to waste any more of either of our times. 2. You sent me the quotes, and I responded and asked not to be contacted again unless I reached out first and thanked you for your understanding (a little premature since you clearly didnt understand). Again take a hint- im either not interested or maybe I am and just wanted time to compare quotes and didnt want you guys hounding me until I made my decision. 3. When a customer politely asks you to stop contacting them- you should probably respect that. Good luck Whittney. Im sure with a little more customer service training you'll start to see those number rise. Wish ya the best."
We responded:
"Taylor, thank you for your review! I appreciate your honest feedback on how my team can improve our processes. Regarding the quotes, please note that the initial figures we provide are rough estimates and not final. We usually follow up with each person requesting a quote to ensure the information in our quoting tool is accurate, so you receive the most precise quote possible. If you reconsider, we would be happy to discuss the quotes we shared with you in more detail. I’ve spoken with Whittney about this, and I believe her question was sincere, as she typically discusses these quotes with most people who contact our office. Since we received a brief response—when we usually see more engagement from such requests—she aimed to keep the conversation concise to better understand why you preferred not to talk further. Our team dedicates significant time and resources to this process, and we recognize that our customers and potential customers do the same. I truly appreciate you sharing how this made you feel. We are continually working to improve our process and customer experience, and your feedback will help us do just that. Give our office a call if you feel that there is anything further you feel needs to be shared with Spencer directly or you would like to talk to Whittney any further about the quotes. 503-252-5581, thanks Taylor."
D P
October 1, 2025
5
out of
5
rating by D P
"Erin stuck with me and found around 80.00 a mo. savings.Very pleasant and fun to talk with. Thank you Erin!"
We responded:
"We’re thrilled to hear that Erin was able to find you great savings and made the process enjoyable. We truly appreciate your trust and look forward to assisting you again in the future!"
Karen R Wong
September 29, 2025
5
out of
5
rating by Karen R Wong
"Mackenzie is the greatest - quick to respond to my questions and helpful when I have any questions!"
We responded:
"Hi Karen, we really appreciate your kind words! It’s great to hear that Mackenzie was prompt and helpful whenever you had questions. Thank you for sharing your experience, and please don’t hesitate to reach out if you need anything else!"
Brennan Scarlett
September 28, 2025
5
out of
5
rating by Brennan Scarlett
"I am happy customer. Mackenzie has been a joy to work with."
We responded:
"Thank you, Brennan! We’re so glad to hear that you’re a happy customer and that Mackenzie has been such a joy to work with. We truly appreciate your trust in us and look forward to continuing to provide you with great service."
Jenna M
September 25, 2025
5
out of
5
rating by Jenna M
"I have been shopping around for a reasonable car insurance rate and my insurance agent Erin made that happen!! Not only did she come in under my current insurance premium I get a lot more A lot more benefits. So if you’re overpaying For car insurance, reach out to these guys and they will help you out!"
We responded:
"Jenna, Thank you so much for sharing your experience! We’re thrilled to hear Erin was able to help you find a great rate with even more benefits. We truly appreciate your trust in us and your recommendation. We’ll be sure to pass along your kind words to Erin — she’ll be so happy to know she made a difference for you!"
Melanie
September 24, 2025
1
out of
5
rating by Melanie
"Won't stop harassing me via phone calls and emails after I only checked for a quote online TWO weeks ago. Also I found a much more affordable auto insurance elsewhere."
We responded:
"Melanie, We’re sorry to hear about your experience. Please know it is never our intention to cause frustration. If you would like to be removed from any future contact list, you may reach out to our office directly and request to be added to our “Do Not Call” list. We will need additional information from you to ensure we remove the correct person from your original request for contact from us. We’ll be glad to ensure you no longer receive calls or emails from us. Thank you for your feedback, and we wish you the best with your new insurance provider."
Rachel Jones
September 10, 2025
5
out of
5
rating by Rachel Jones
"So informative and kind! Highly recommend!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found our service informative and that you felt well cared for. Your recommendation means a lot to us! We look forward to serving you as our customer going forward."
Don Gulley
September 10, 2025
5
out of
5
rating by Don Gulley
"I can’t say enough about Spencer Hall and his team. They respond quickly, provide me with all the information I need, and treat me like family. I truly value how they go above and beyond—not only serving my family with care, but also finding ways to save us money. Their commitment sets them apart."
We responded:
"Thank you for your heartfelt review! We're honored to hear that Spencer and the team have made such a positive impact. Providing quick responses, thorough information, and treating our customers like family is at the core of what we do. We're especially glad to know that our efforts to go above and beyond, including helping you save money on your auto and home insurance, have made a difference. Your trust and kind words truly motivate us to keep delivering exceptional service. We look forward to continuing to support you and your family in any way we can."
Courtney Thomas
September 5, 2025
5
out of
5
rating by Courtney Thomas
"I recently switched from USAA to State Farm and had the absolute pleasure of working with Whittney Calton throughout the process. From start to finish, Whittney was incredibly detailed, thorough, and professional. She took the time to walk me through every part of the transition, answered all my questions clearly, and ensured I understood exactly what my new policy covered. Not only did she provide top-notch customer service, but she also helped me secure a policy with more coverage at a lower monthly cost — which is a rare and amazing outcome these days. I genuinely felt like she had my best interests in mind and wasn’t just trying to sell a policy. If you’re considering making a switch or just want someone who will take the time to really find the best option for you, I highly recommend reaching out to Whittney. She made the whole experience easy and reassuring."
We responded:
"Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Whittney provided such detailed, professional, and personalized service throughout your transition from USAA to State Farm. It’s fantastic that she was able to help you find better coverage at a lower cost while making sure you felt confident and informed every step of the way. We truly appreciate your recommendation and are grateful to have Whittney on our team delivering exceptional care to our clients. If you ever need anything else, please don’t hesitate to reach out!"
Dayle Howard
September 5, 2025
5
out of
5
rating by Dayle Howard
"Very helpful and knowledgeable. Makes everything super easy and im pleased with my service."
We responded:
"Thank you for your positive feedback. We are pleased to hear that you found our service both helpful and straightforward. Ensuring your satisfaction is our priority, and we remain committed to providing you with excellent support. Please feel free to contact us should you need anything, we are here to help."
Jonathan d
August 26, 2025
5
out of
5
rating by Jonathan d
"Fast quote great prices and great people to work with"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our quick quotes, competitive pricing, and team. We look forward to working with you again!"
Beth Blume
August 21, 2025
5
out of
5
rating by Beth Blume
"Erin was so helpful, the process to switch was very easy, and I saved 60 dollars a month while also getting renters insurance! Definitely recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
P T
July 23, 2025
5
out of
5
rating by P T
"I transferred to Spencer's office in 2023 and have consistently received exceptional service. The team is always helpful, responsive, and highly informative."
We responded:
"I am glad that we are fulfilling our commitment to you, thank you for sharing PT!"
George
July 22, 2025
5
out of
5
rating by George
"Erin was very helpful and help me find all the discounts available to me she was friendly and made me feel comfortable with the policy she created"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Doug Coons
July 7, 2025
5
out of
5
rating by Doug Coons
"I switched my home and auto policies to Spencer's office just over a year ago and on top of saving money I have received the best service from office manager Mackenzie Torres. She has gone above and beyond anytime I have reached out with questions and in an era where service tends to be lacking she embraces the opportunity to keep Spencer's clients happy. I'm recommending friends and family to get the same experience. Thanks! Doug Coons"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Steve Loveland
June 17, 2025
5
out of
5
rating by Steve Loveland
"I was looking for new Insurance provider and Spencer Hall with State Farm sent us a quote in the mail. I really appreciated getting this hard copy to see what I was purchasing. I then received a call and an email with questions regarding getting a new policy. Spencer was able to save me some money but most importantly I didn’t feel like just a number."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Laureen Boda
June 17, 2025
5
out of
5
rating by Laureen Boda
"The Spencer Hall State Farm Agency was recommended to us. Thank goodness! We were connected with Erin Thomas and she has been absolutely wonderful from start to finish. She went the extra mile for us (several extra miles lol) and there has always been a smile in her voice. I had no idea insurance could go so well. Erin is well versed, well spoken, knowledgeable, friendly, and super service oriented all while making sure all details are perfected. Erin is a real gem! Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mark and Jeannie Krening
May 16, 2025
5
out of
5
rating by Mark and Jeannie Krening
"Just switched to State Farm after years with a different company. Had the best experience with Erin Thomas today. Beyond pleasant to work with. Thanks, Erin!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kimberly Lucenti
May 13, 2025
5
out of
5
rating by Kimberly Lucenti
"Brady was awesome to work with. Very responsive!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Bret Walton
April 24, 2025
5
out of
5
rating by Bret Walton
"Mackenzie at Spencer Halls office is super friendly and the entire office provides great service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Karen Smith
April 24, 2025
5
out of
5
rating by Karen Smith
"Changed insurance after 15 years of service! We needed a lower payment for our home and cars. Spencer was very professional and made the switch very easy to complete over the phone. Thank you, Spencer!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Patrick Wulfe
April 3, 2025
5
out of
5
rating by Patrick Wulfe
"Fantastic service! They really go above and beyond, 10/10 would recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Jessica Gage
March 19, 2025
5
out of
5
rating by Jessica Gage
"McKenzie helped me get started with my quote. She has been So helpful. She helped me understand so many things that my most recent insurance never told me about. I want to say thank you so so much McKenzie for being an amazing human. I would also like to thank Spencer Hall for calling me today and helping me with understanding things I’ve had on my mind with life insurance and income protection. I feel at ease knowing that at any time I can call with any question and know you’ll help. Thank you Team State Farm"
We responded:
"Thank you for taking the time to meet with us today Jessica. We strive to do our best for our customers everyday. Looking forward to helping you in the years to come!"
Brooke Byers
February 22, 2025
5
out of
5
rating by Brooke Byers
"Thank you to Spencer Hall and team. Everyone was helpful and answered all my questions and provided additional information to make decision easy. Great service and friendly staff."
We responded:
"Happy to help Brooke, glad we could make the process easy and simple for your insurance needs!"
Molly Bullinger
November 9, 2024
5
out of
5
rating by Molly Bullinger
"Spencer is great to work with! He is extremely knowledgeable and helpful in making important decisions regarding coverage. I highly recommend working with him!"
We responded:
"It was a pleasure to serve you, Molly. We are excited to welcome you to our State Farm family!"